Difference between revisions of "Contextual Inquiry"
(→Survey & Questionnaires) |
Juliahamdan (talk | contribs) (→Purpose & Objectives) |
||
| Line 3: | Line 3: | ||
* Closing the gap between Marketing, Developers and Users | * Closing the gap between Marketing, Developers and Users | ||
* Explore the environment of the user | * Explore the environment of the user | ||
| + | * Understand potential users and their needs | ||
| + | * Identify goals and features in the product | ||
=== 4 Step procedure=== | === 4 Step procedure=== | ||
Revision as of 12:07, 5 May 2020
Contents
Purpose & Objectives
- Closing the gap between Marketing, Developers and Users
- Explore the environment of the user
- Understand potential users and their needs
- Identify goals and features in the product
4 Step procedure
- Narrow down your question and purpose
- Choose data collection method
- Investigate the context
- Analyse and interpret the findings
Methods of Data Collection
Observation
- Investigating the user needs in the context
- We observed the users in their usual working environment during normal working hours, cover the spectrum of roles
- This is followed by the interviews and questionnaires
Interviews
- Firstly we introduce ourselves and inform regarding the nature of interview, hand out consent form
- Combine with simulation prior to interviewing
- Using structured/unstructured interviews
- Be able to adjust questions on the go if participant provides valuable information on particular topic
Survey & Questionnaires
- Short surveys were preferred - open-ended questions
- Long surveys - close-ended questions
