Group 4 - Neighbouring App

1. Goal and Objectives of Contextual Inquiry

1.1)User - Understand the user interests in app - Identify target group

1.2)App - Identify & deciding on the possible features in app - Identify possible features needed for app such as: font, colour..

2. Methods, Recruitment and Sample Size

2.1) Survey Steps a)Agreed on the goal and objective of survey b)Agreed on Method ( Online survey easier because of quarantine) c)Each person worked on possible questions d)Agree on the final questionnaires and target group e)Define consent note f)Agree on tool to be used for online questionnaires g)Design online tool to share (Google form) h)Agreed to find 3-5 users each i)Results - 40 Applicants i)Data helped to design observational interview guideline and identifying users for the interview.

2.2)Observational Interview a)Agree on finding 2-3 users per person b)Most users would be interviewed online but was able to observe 2 users physically c)Understanding how to formulate questions which can be asked or not(privacy respect)and also how to phrase them during interview d)Undergo through the consent and flow of interview before starting e)Observe different tasks within application and followed by some questions f)Understand purpose and important features within app from user perspective g)Document all observations and findings.

3.Insights and findings a)Better understanding of users/ people like and dislikes b)Identifying some restrictions in some application, which could be an advantage in our future app. c)Identified that the design of the interface such as colour, simpler fonts for users is also important. d)Identified also that some user might feel comfortable to use the app possible activities due to similarity (since they all do not know anybody, hence all are open to get to know each other). e)Got advice on how icons can be simple to facilitate usability and recognition f)Also identified what feature might useful for app for large range of users such as anonymous ( hence people can write their feelings and thoughts..)