Heuristic Evaluation Team Therapy
Product to evaluate
Define which product should be evaluated in terms of
- name of the product: https://complicated.life/find-a-therapist/
- purpose of the product / intended use: To find a therapist that matches you
- typical users: People who seek therapy
- usage context: Finding therapy, matching with a therapist, get an appointment
Selected heuristics
draft a list of heuristics for the evaluation here
- Heuristic 1: Flexibility and Efficiency of Use
- Heuristic 2: Help and Documentation
- Heuristic 3: Aesthetic and Minimalist Design
- Heuristic 4: Match between system and the real world
Findings
| Title | Description | heuristic affected | severity index |
|---|---|---|---|
| Various contact options | Some therapist appointments can only be scheduled via chat function. This complicates the process compared to simply clicking on an open time slot. | Heuristic 1 | 2 - could be better |
| You can't mark favourites | If you search for therapists and change the filter your search result is gone for ever, and you can't find the therapists you already found again. | Heuristic 2 | 3 - severe |
| Availability of not verified therapists | There is no option to just search for verified therapists. Some therapists have no academically background at all. | Heuristic 3 | 3 - severe |
| Banana |
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