Heuristic Evaluation Team Therapy
Product to evaluate
Define which product should be evaluated in terms of
- name of the product: https://complicated.life/find-a-therapist/
- purpose of the product / intended use: To find a therapist that matches you
- typical users: People who seek therapy
- usage context: Finding therapy, matching with a therapist, get an appointment
Selected heuristics
draft a list of heuristics for the evaluation here
- Heuristic 1: Flexibility and Efficiency of Use
- Heuristic 2: Help and Documentation
- Heuristic 3: Aesthetic and Minimalist Design
- Heuristic 4: Match between system and the real world
Findings
| Title | Description | heuristic affected | severity index |
|---|---|---|---|
| Various contact options | Some therapist appointments can only be scheduled via chat function. This complicates the process compared to simply clicking on an open time slot. | Heuristic 1 | 2 - could be better |
| You can't mark favourites | If you search for therapists and change the filter your search result is gone for ever, and you can't find the therapists you already found again. | Heuristic 2 | 3 - severe |
| Availability of not verified therapists | There is no option to just search for verified therapists. Some therapists have no academically background at all. | Heuristic 3 | 3 - severe |
| Missing structure in description | The description of some therapists are not consistent. There is no standard of describing boxes that have to be checked. Some have multiple languages checked, and others not even on but claim to be family therapists. | Heuristic 3 | 2 - could be better |
| Missing translation options for the page | On the page you can find therapists capable of various languages. However the website itself is only usable in english oder german. | Heuristic 4 | 2 - could be better |
| Therapists have different currency's on their profiles | On the therapists overview pages you can sometimes see a price per hour/lesson/session. Problematic is that the currency's differ. From Euro to Pound or even danish Kronen. | Heuristic 4 | 3 - severe |
| Different languages in description parts | The description of some therapists are not consistent in their language. Some parts switch from english to german or the other way around. For example: Sometimes the last documented activity is in German but the registration point in english. | Heuristic 3 | 2 - could be better |
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