Heuristic Evaluation Task
Work in the project teams.
Each team has two roles: Client and Contractor
Phase 1 - Preparation (10 minutes)
In this phase, the teams are in the client role. As a client, each team...
- selects a software, an app, or a website to be evaluated by another team,
- defines a set of evaluation criteria (heuristics) for the evaluation of the product or service selected above,
(I recommend using 3 to 5 criteria for this excercise. You can use the Usability Heuristic from the Nielsen and Norman Group or a subset of them) https://www.nngroup.com/articles/ten-usability-heuristics/
- provides a short explanation of the product and the evaluation criteria.
Please take notes and document everything on any (virtual) White-Board or other shareable document.
Phase 2 - Evaluation (45 minutes)
In this phase, the teams are in the contractor role. As a contractor, each team ...
- reads the explanations from the other team,
- creates a protocol sheet for the evaluation,
- each team member explores thoroughly the interface independently of each other, and
- compares the dialog elements with the heuristics using their expert knowledge, and
- collect the findings in the protocol sheet (Usability problem list)
- the team assesses the severity of the findings (individually or as a group),
- compiles an aggregated list of findings together with severity assessment,
- hands the findings back to the client.
Phase 3 - Feedback (10 minutes)
Back to the client role. As a client ...
- read the reported findings,
- give a short talk (5 minutes) about the most important needs for improvement.
The contractor will be asked to comment.
