Conformity with user expectations

Definition: Conformity to User Expectations means that an application should match the user's expectations on how it should function, be consistent, and be realistic. The application should adhere to specific standards.

---

Examples from BVG Fahrinfo app

Matches:

• shows the price

• shows offers and tickets on sale

• shows the time needed to reach destination

• shows optimal routes to reach destination

• shows a list of the history of destinations

Mismatches:

• reflecting actual price or tickets at a given time

• cannot search names of destination; can only enter addresses

• shows too much options (more than expected)

• searches are in German Language only