Conformity with user expectations
Definition: Conformity to User Expectations means that an application should match the user's expectations on how it should function, be consistent, and be realistic. The application should adhere to specific standards.
Comparing this criterion to usability observations of BVG Fahrinfo app
Matches:
- shows the price
- shows offers and tickets on sale
- shows the time needed to reach destination
- shows optimal routes to reach destination
- shows a list of the history of destinations
Mismatches:
- reflecting actual price or tickets at a given time
- cannot search names of destination; can only enter addresses
- shows too much options (more than expected)
- searches are in German Language only
