Suitability for learning

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Definition: Software/product or product supports the suitability of learning if the user is accompanied through different states of his learning process and the effort for learning is as little as possible.

- being able to seek help or information when you want to learn more.

- the software/product seamlessly suggests new tasks and guides you through new processes so that you can learn as you go.

- should be as intuitive as possible, when related to the user context. So that learning how to use the software is the simplest as possible.



Good example:

  • Old Word example:

[1] It helped the user in learning about different functions, however it violated controllability


  • Zalando Q&A section at the bottom of the page



Bad example: